CRM & Lead Delivery Built for Physical Therapy Clinics

7 in 10 Patients Never Finish Their Plan of Care — and Each Dropout Costs $800–$1,200

In outpatient physical therapy, 7 out of 10 patients drop out before completing their Plan of Care (POC), and leave within the first three visits. When a patient self-discharges early, the clinic loses the authorized visits remaining on the POC — typically $800–$1,200 in revenue per patient. Most clinics have no systematic way to re-engage these patients, so the revenue walks out the door.

A 30% Dropout Rate Can Cost a 200-Patient Clinic Over $576,000 a Year

For a clinic seeing 200 patients monthly with a 30% dropout rate, annual lost revenue exceeds $576,000. Acquiring a new patient costs 5–25x more than retaining an existing one, yet most PT clinics have no reactivation process for patients who self-discharge. The patients are already in your EMR, opted in, and familiar with your clinic — but they're never contacted again.

No-Show Rate and Scheduling Friction Turn Missed Visits into Permanent Dropouts

The industry no-show rate for outpatient therapy is Poor front-desk communication, scheduling friction, and prior authorization delays create treatment gaps that become permanent exits. A canceled visit that isn't re-engaged within the right window is usually a lost patient — and a lost Plan of Care.

Reactivate Patients You Already Paid to Acquire

Your EMR holds hundreds of opted-in patients who self-discharged before completing their Plan of Care. GrowthPros runs DNC-scrubbed, consent-recorded AI sequences across that list — SMS first, voice follow-up, email backup — to re-engage and qualify them. Typically 8–of a dormant database re-engages, at 60–below the cost of a new lead. Reactivated patients are pushed back into your CRM with their consent trail attached, ready for your front desk to book.

8–reactivation rate; 60–below new-lead cost

Speed-to-Lead That Matches Patient Intent Windows

New patient inquiries and reactivated leads get AI voice, SMS, and email follow-up inside a five-minute window, 24/7. Contacting a lead within 5 minutes makes contact roughly 100x more likely than at 30 minutes, and of buyers choose whoever responds first. The AI qualifies intent, books the evaluation, or hands off a warm contact — so your front desk calls warm patients, not cold numbers.

100x contact likelihood within 5 min; choose first responder

Compliance-Ready Every Lead, Every Time

Every lead — fresh or reactivated — carries a consent record with disclosure text, timestamp, IP address, and the named contacting party. Lists are DNC-scrubbed before any outbound contact, and opt-outs are honored immediately across SMS, voice, and email. Reactivation targets only pre-existing, opted-in relationships — never cold lists. FCC one-to-one consent direction is built in from day one, so your compliance posture is protected.

Full consent trail per lead

Tell Us Your Niche and Goal

Buy exclusive leads for new patient evaluations, revive your dormant opted-in database, or both. We qualify fit on a 15-minute call — no commitment.

We Source or Reactivate

Fresh exclusive leads by niche, or multi-channel AI sequence across your opted-in list — DNC-scrubbed, consent-recorded, qualified before delivery.

Leads Land in Your CRM

AI follows up in minutes. Leads deliver via webhook, Zapier, or native integration (Salesforce, HubSpot, Follow Up Boss, ServiceTitan, most others) — or our provisioned CRM ready same day. Reactivation runs 30-90 days.